Lendmate App
A mobile app empowering simple and stress-free borrowing and lending with personal circle.
Challenge
Informal lending and borrowing among friends often results in forgotten dues, awkward reminders, and unclear tracking. The mobile app streamlines these exchanges by removing friction, social discomfort, and ambiguity.
Impact*
35-45% monthly engagement- completion of borrow/lend interactions
7-14 days average repayment completion
60-70% reminder to repayment conversion within 24-48 hours
*This is an anticipated impact as the final product has yet to be released.
Project Story
I have often seen friends worry about small borrowing or lending, not because of the amount but because repayment affects trust. This made me think about how design could make the process easier and more comfortable.
Lendmate came from that idea, a simple way to track informal loans, send gentle reminders, and protect relationships.
Problem
How might we help people manage informal borrowing & lending without friction in relationships?
How I designed
Researched user pain points (19 participants).
I gathered insights from 19 participants through a survey to uncover real pain points faced by both lenders and borrowers.
Synthesized insights, created flows for both borrowers and lenders.
I combined the findings into key insights and prioritized those that are repeated or show clear themes and patterns.
This helped me think clearly and bring my ideas to life. Sketching a simple but powerful way to get thoughts out of your head and see them take shape.
Iterated designs based on feedback from usability tests.
During usability testing, I noticed a few points where users struggled. After a couple of design iterations, the solution became clear.
Impact*
35-45% monthly engagement- completion of borrow/lend interactions
7-14 days average repayment completion
60-70% reminder to repayment conversion within 24-48 hours
*This is an anticipated impact as the final product has yet to be released.
Key learnings
Lending/borrowing among friends is less about money, more about emotion.
Always sketch first to clarify ideas and finalize flows before moving to hi-fidelity design.
How to improve emotional design with visual cues. Emotional design matters!
Early surveys and guerrilla testing shaped the design and helped avoid future blocks.
Reflection & future directions
In the future, integrating this feature into popular platform like Gpay or PhonePe could increase adoption and trust. Exploring edge cases, missed repayment and system transaction errors, will make the solution even more robust and liable.
