INDUSTRY
FINTECH
CLIENT
Personal project
YEAR
2025
EXPERIENCE
UX, Product process, User survey
About.
A trust-based app that helps people manage informal borrowing and lending with friends—gently reminding, clearly tracking, and protecting relationships with empathy.
Challenge.
A trust-based app that helps people manage informal borrowing and lending with friends gently reminding, clearly tracking, and protecting relationships with empathy.
Result.
User testing showed a 40% improvement in timely repayments with the new flow. Reminder tone tweaks—from “strict” to “gentle”—boosted user comfort. The biggest lesson? Simplicity and emotional design go hand in hand. Sketch first, test fast, and always design with empathy.
